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Telephone Operators

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Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Key Competencies
* Stress Tolerance
* Integrity
* Dependability
* Self Control
* Adaptability/Flexibility
* Attention to Detail
* Cooperation
* Independence
* Achievement/Effort
* Concern for Others

Representative Tasks
* Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
* Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
* Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Industry
Health Care and Social Assistance

Job Family
Office and Administrative Support

Sample Job Titles
411 Directory Assistance Operator, Bilingual Operator, Central Office Operator, Change Number Operator, Charge Operator, Communications Operator, Customer Service Assistant, Customer Service Representative, Directory Assistance Operator, Directory Operator, Emergency Operator, Information Operator, Information Specialist, Inward Toll Operator, Live Source Operator, Local Operator, Local Telephone Operator, Long Distance Billing Operator, Long Distance Operator (LD Operator), Long Lines Operator, Operator, PBX Operator (Post Box Exchange Operator), Phone Operator, Rate Quoting Operator, Relief Operator, Service Assistant, Switchboard Operator, Telecommunications Operator, Telephone Exchange Operator, Telephone Operator, Toll Operator, Toll Relief Operator, Toll Service Observer, Traffic Administrator, Trouble Operator.