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Switchboard Operators, Including Answering Service

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Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Key Competencies
* Dependability
* Integrity
* Self Control
* Cooperation
* Concern for Others
* Stress Tolerance
* Attention to Detail
* Independence
* Adaptability/Flexibility
* Social Orientation

Representative Tasks
* Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
* Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
* Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Industry
Health Care and Social Assistance

Job Family
Office and Administrative Support

Sample Job Titles
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