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Police, Fire, and Ambulance Dispatchers

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Police, Fire, and Ambulance Dispatchers

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Key Competencies
* Stress Tolerance
* Dependability
* Attention to Detail
* Self Control
* Integrity
* Concern for Others
* Cooperation
* Adaptability/Flexibility
* Persistence
* Initiative

Representative Tasks
* Question callers to determine their locations, and the nature of their problems to determine type of response needed.
* Record details of calls, dispatches, and messages.
* Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Industry
Government

Job Family
Office and Administrative Support

Sample Job Titles
911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Telecommunicator, Alarm Operator, Ambulance Dispatcher, Call Person, Communications Officer, Communications Operator, Communications Specialist, Communications Supervisor, Dispatch Manager, Dispatch Specialist, Dispatch Technician, Dispatcher, Emergency Communications Dispatcher, Emergency Communications Officer (ECO), Emergency Communications Operator (ECO), Emergency Dispatcher, Emergency Medical Dispatcher, Emergency Operator, Emergency Telecommunications Dispatcher (ETD), Emergency Vehicle Dispatcher, Fire Dispatcher, Fire Fighters Dispatcher, Forest Fire Fighters Dispatcher, Police and Fire Dispatcher, Police Communications Dispatcher, Police Communications Operator, Police Dispatcher, Police Radio Dispatcher, Protective Signal Operator, Public Safety Dispatcher, Public Safety Telecommunicator, Telecommunications Officer, Telecommunications Specialist, Telecommunicator.