Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
* Attention to Detail
* Concern for Others
* Self Control
* Stress Tolerance
* Verify customer and order information for correctness, checking it against previously obtained information as necessary.
* Receive and respond to customer complaints.
* Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Office and Administrative Support
Sample Job Titles
Ad Taker, Advertising Clerk, Advertising Space Clerk, Auto Locator, Back Order Clerk, Blood Bank Credit Clerk, Blood Bank Order Control Clerk, Catalogue Clerk, Classified Ad Clerk, Classified Ad Taker, Clerical Order Filler, Clerk, Compliance Clerk, Contact Clerk, Contact Worker, Customer Care Representative (CCR), Electrotype Servicer, Film Rental Clerk, Food and Beverage Order Clerk, Fulfillment Associate, Fulfillment Center Associate, Fulfillment Clerk, Gas Distribution and Emergency Clerk, Hub Associate, Mail Order Clerk, Materials Specialist, Merchandise Processor, New Order Clerk, Order Administrator, Order Analyst, Order Associate, Order Booker, Order Caller, Order Clerk, Order Desk Clerk, Order Editor, Order Entry Administrator, Order Entry Clerk, Order Entry Representative, Order Entry Specialist, Order Make Up Clerk, Order Processing Clerk, Order Processor, Order Specialist, Order Taker, Order Tracer, Receiver, Receiver Dispatcher, Reordering Clerk, Routing Clerk, Sales Assistant, Service Order Clerk, Shipping Coordinator, Subscription Clerk, Telephone Ad Taker, Telephone Order Clerk, Want Ad Clerk, Want Ad Receiver, Warehouse Clerk.