Customer Service Representatives
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
* Attention to Detail
* Concern for Others
* Self Control
* Stress Tolerance
* Social Orientation
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Finance and Insurance
Office and Administrative Support
Sample Job Titles
Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claim Adjuster, Claim Agent, Claim Approver, Claim Clerk, Claim Processor, Claim Representative, Claim Taker, Claims Assistant, Claims Clerk, Claims Customer Service Representative, Clerical Adjudicator, Client Relations Specialist, Client Service Representative, Client Services Representative, Client Support Professional, Commercial Lines Account Manager, Compensation Adjuster, Complaint Adjuster, Complaint Clerk, Customer Advocate, Customer Care Representative (CCR), Customer Care Specialist, Customer Complaint Clerk, Customer Contact Specialist, Customer Relations Representative, Customer Service Agent, Customer Service Assistant, Customer Service Associate, Customer Service Clerk, Customer Service Consultant, Customer Service Coordinator, Customer Service Officer, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Customer Support Executive, Customer Support Manager, Field Service Representative, Film Replacement Orderer, Gas Distribution and Emergency Clerk, Hub Associate, Inbound Customer Service Representative, Lineman Service or Work Dispatcher, Lost and Found Clerk, Member Services Representative, Membership Coordinator, Merchandise Complaint Adjuster, Passenger Relations Representative, Phone Representative, Policyholder Information Clerk, Product Support Specialist, Return Clerk, Return-to-Factory Clerk, Sales Facilitator, Service Advocate Contact, Service Representative, Service Writer, Telephone Service Adviser, Tire Adjuster, Trouble Clerk, Utilities Customer Service Representative, Utility Bill Complaints Investigator, Verifying Specialist, Warranty Administrator, Warranty Clerk, Warranty Manager.