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Correspondence Clerks

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Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Key Competencies
* Attention to Detail
* Cooperation
* Dependability
* Integrity
* Self Control
* Independence
* Initiative
* Adaptability/Flexibility
* Concern for Others
* Stress Tolerance

Representative Tasks
* Maintain files and control records to show correspondence activities.
* Process orders for goods requested in correspondence.
* Present clear and concise explanations of governing rules and regulations.

Industry
Finance and Insurance

Job Family
Office and Administrative Support

Sample Job Titles
Authorization Coordinator, Authorization Representative, Authorizations Coordinator, Chargeback Specialist, Claims Correspondence Clerk, Collection Correspondent, Commercial Correspondent, Correspondence Analyst, Correspondence Clerk, Correspondence Coordinator, Correspondence Dictator, Correspondence Renew Clerk, Correspondence Representative, Correspondence Review Clerk, Correspondence Specialist, Correspondence Transcriber, Correspondent, Costumer, Customer Service Correspondence Clerk, Dispute Resolution Analyst, Dispute Resolution Specialist, Dispute Specialist, Fan Mail Editor, Fans Clerk, Image Review Clerk, Legislative Correspondent, Medical Authorization Specialist, Membership Correspondent, Office Correspondent, Office Technician, Referral Coordinator, Sales Correspondent, Suggestion Clerk, Technical Clerk, Wardrobe Attendant.