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Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Key Competencies
* Integrity
* Attention to Detail
* Dependability
* Concern for Others
* Self Control
* Initiative
* Cooperation
* Stress Tolerance
* Adaptability/Flexibility
* Independence

Representative Tasks
* Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
* Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
* Make travel arrangements for sightseeing or other tours.

Accommodation and Food Services

Job Family
Personal Care and Service

Sample Job Titles
Activities Concierge, Chef Concierge, Chef Concierge/Director of Guest Relations, Chief Concierge, Chief Concierge (Head Concierge), Chief Lifestyle Officer, Club Concierge, Concierge, Conference Concierge, Guest Service Agent, Guest Service Supervisor, Head Concierge, Hospitality Aide, Hotel Concierge, Hotel Guest Service Agent, Hotel Lobby Concierge, Lobby Concierge, NCA Certified Concierge, Personal Assistant.