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Computer User Support Specialists

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Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Competencies
* Attention to Detail
* Dependability
* Cooperation
* Analytical Thinking
* Stress Tolerance
* Integrity
* Self Control
* Adaptability/Flexibility
* Initiative
* Independence

Representative Tasks
* Answer user inquiries regarding computer software or hardware operation to resolve problems.
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
* Oversee the daily performance of computer systems.

Industry
Professional, Scientific, and Technical Services

Job Family
Computer and Mathematical

Sample Job Titles
Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant, Computer Specialist, Computer Support Specialist, Computer Support Technician, Computer System Technician, Computer Technical Specialist, Computer Technician, Computer Technologist, Computer Technology Instructor, Computer Trainer, Customer Liaison, Customer Service Technician, Customer Support Analyst, Customer Support Information Technology Specialist, Customer Support Professional, Customer Support Representative, Desktop Analyst, Desktop Support, Desktop Support Analyst, Desktop Support Specialist, Desktop Support Technician, Desktop Technician, Education Technician, Electronic Data Processing Auditor (EDP Auditor), End-User Support Specialist, Field Service Technician, Help Desk Analyst, Help Desk Manager, Help Desk Operator, Help Desk Representative, Help Desk Specialist, Help Desk Support, Help Desk Support Specialist, Help Desk Technician, Helpdesk Analyst, Helpdesk Manager, Helpdesk Technician, Information Systems Technician, Information Technology Analyst (IT Analyst), Information Technology Associate (IT Associate), Information Technology Specialist (IT Specialist), Information Technology Support Specialist (IT Support Specialist), Information Technology Support Technician (IT Support Technician), Information Technology Technician (IT Technician), Maintenance Specialist, Maintenance Technician, Micro Computer Specialist, Microcomputer Support Specialist, Microcomputer Technician, Network Control Operator, Network Control Operators Supervisor, Network Technician, Networking Technician, Office Automation Technician, Operating Systems Specialist, PC Installation Engineer (Personal Computer Installation Engineer), PC Support Specialist (Personal Computer Support Specialist), PC Tech (Personal Computer Technician), PC Technician (Personal Computer Technician), Printer Technician, Product Support Consultant, Product Support Engineer, Product Support Specialist, Sales Support Technician, Software Installer, Software Trainer, Support Specialist, Support Technician, Technical Account Manager, Technical Support Analyst, Technical Support Engineer, Technical Support Manager, Technical Support Professional, Technical Support Representative, Technical Support Specialist, Technical Support Technician, Technician, User Support Analyst, User Support Analyst Supervisor, Work Station Support Specialist.