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Bill and Account Collectors

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Bill and Account Collectors

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Key Competencies
* Integrity
* Attention to Detail
* Dependability
* Independence
* Cooperation
* Analytical Thinking
* Initiative
* Persistence
* Self Control
* Stress Tolerance

Representative Tasks
* Record information about financial status of customers and status of collection efforts.
* Locate and monitor overdue accounts, using computers and a variety of automated systems.
* Answer customer questions regarding problems with their accounts.

Industry
Administrative and Support Services

Job Family
Office and Administrative Support

Sample Job Titles
Account Receivable Associate, Account Representative, Account Service Representative, Accounts Collector, Accounts Receivable Specialist (AR Specialist), Bad Credit Collector, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Representative, Collection Specialist, Collections Agent, Collections Associate, Collections Clerk, Collections Officer, Collections Representative, Collections Specialist, Collector, Credit Clerk, Credit Collections Manager, Credit Coordinator, Credit Specialist, Customer Account Specialist, Data Collector, Debt Collector, Dunner, Field Reimbursement Manager, Installment Agent, Insurance Collector, Medical Collections Specialist, Medical Collector, Patient Access Specialist, Patient Account Representative, Patient Financial Service Representative, Payment Collector, Rent Collector, Repossessor, Telephone Collector.